Cameroon Finance

Jul 3 2018

Vangent Hiring Customer Service Reps, Arlington Employment Center Job Board, vangent careers.#Vangent #careers

Arlington Employment Center Job Board

Vangent careers

Vangent is a leading global provider of Consulting, Systems Integration, Human Capital Management and Business Process Outsourcing services to government, commercial, education, and healthcare organizations. Vangent is a diverse, prosperous and rewarding place to work, where our employees are provided with competitive benefits, educational assistance and career growth opportunities. Every employee is valued for their talents and contributions, and takes pride in doing work that shapes the impact of services to our customers, aiding in the overall success of the company. Vangent is an Equal Opportunity Employer M/F/V/D.

  • Maintain a current understanding of the PBGC program processing procedures to respond to numerous PBGC inquiries.
  • Provide knowledgeable responses to PBGC inquiries in a courteous, timely and professional manner.
  • Respond to PBGC inquiries within the set departmental staffing and time parameters while meeting quality metrics.
  • Utilize databases and written materials to look up and provide information to PBGC inquiries.
  • Maintain appropriate documentation of PBGC inquiries.
  • Adhere to the Privacy Act as it relates to the confidentiality of information released.
  • Maintain up-to-date knowledge of Federal regulations and policies as they apply to participants
  • Assist with side-by-side mentoring for new employees during training and after training as needed
  • Continually look for and suggest process improvements, which will benefit Vangent and our customers (internal and external).
  • Report problems that occur and assist with resolution.
  • Perform other related duties as assigned.
  • May be required to work some Vangent holidays. Overtime may be required
  • High School diploma or equivalent required.
  • Three years customer service experience required.
  • Minimum three years experience in a contact center handling inquiries and requests for information.
  • Ability to gather information to determine customer needs.
  • Proficient in using Microsoft tools and information retrieval systems.
  • Proficient in computer and keyboarding skills to accurately and efficiently record and update customer information.
  • Must be able to speak English clearly and professionally.
  • Must be able to type a minimum of 20 WPM.
  • Ability to effectively work within established contractual turnaround times required.
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • Proven ability to work as a team member is required.
  • All PBGC Operations personnel will be required by contract to undergo periodic program update training.
  • Security Clearance Required Must have the ability to obtain security clearance.

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