Performing a Reset Function on Your DISH Network Receiver
Sometimes we get calls from existing customers who state that their DISH Network receivers have either froze or provided them with a specific error message. This does not mean that the receivers have stopped working and need to be replaced. Fear not, a lot of these small glitches can be resolved with a simple receiver reset. Just like a regular computer which might temporarily freeze its functions and be restarted, the DISH Network receivers might freeze as well.
If you have noticed that your receiver’s video feed (picture) has froze, or if you continue receiving audio but the video has disappeared, simply reset your receiver. A typical reset should not take more than five minutes to complete and restore your receiver’s functions. In addition, if you do not see any picture on your television set, but are able to see the name of the program and the channel number, a reset will help to solve this problem. Furthermore, if you have gotten an “Error Code 015” on your television screen indicating that the receiver is “Acquiring Satellite Signal”, a reset might resolve this problem as well.
There are two types of a reset that customers can perform on their DISH Network receivers. The first reset is sometimes called a “soft reset”, which is the Front Panel Reset. All you need to do is come up to your receiver, open up the latch on the front panel, which is usually located to the side of the receiver. Once the latch has been opened, locate the “power” button and press it for approximately 5-10 seconds until the receiver turns itself off and then automatically restarts itself. The reset will then take approximately 5 minutes to complete and should restore function. If the “soft reset” does not fix the issue, a “hard reset” should be performed. Locate the power cord at the back of your receiver. Unplug the power cord from the electrical outlet for approximately 10-15 minutes. After this time has passed, plug the cord back in. Once again a 5 minute reset will commence.
If the problem persists even after a “hard reset”, customers should call DISH Network Customer Service at 800-333-3474 to speak to Technical Support or have a replacement receiver shipped to them, since customers have a lifetime warranty on their leased equipment. Call GWDish.com today to inquire about the different DISH Network receivers available to new customers and place your order to get a $50 extra bonus!